We are recruiting for Creative Support who are seeking a Business Support Officer. Creative Support are an established not-for-profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission).
Their services are individualised, person centred and deliver valued outcomes, as they passionately believe that their service users have the right to live personally meaningful lives and be supported to reach their full potential. Their services are for people with a learning disability are based on person centred approaches and ordinary life principles, whilst our mental health services promote recovery and social inclusion.
The Role:
You will provide efficient support to services dedicated to supporting adults with learning disabilities and mental health needs in our purpose built extra care service in Hull. You will work closely alongside the Registered Manager and local senior team.
An excellent standard of verbal and written English is essential as well as an interest in working in the not-for-profit/health and social care sector.
We are looking for an individual with gumption and a can-do attitude to join our team, providing administrative and operational support to our extra care service.
As a Business Support Officer with Creative Support, you will be responsible for providing a variety of different functions, including (but not limited to): Supporting with our recruitment and retention strategy, providing routine administrative support to our busy service, supporting with electronic rostering and invoicing, conducting themed audits within services and leading on our social value and development plan.
As this is a multifaceted role, the role reports directly to the Registered Manager but does cross between our development team, social value team, recruitment team, finance team and quality team as appropriate.
The role is varied and offers the ability to plan your own work-load where appropriate. You may be coordinating recruitment events and developing working systems one day to developing social groups and volunteers the next. You will have excellent communication skills and liaise directly with our student placement leads, supporting the setup of new student placements to promote inclusion, awareness and development within the wider community.
In terms of administration and electronic rostering, you will undertake a range of administrative tasks ensuring our services maintain excellent quality compliance, assist the management team in ensuring staff are deployed correctly on the electronic rostering system, as well as being involved in senior level management meetings, including minute taking and preparing reports. You will also oversee a joint system between us and Hull City Council that is used to generate our invoicing, ensuring it is accurate, used appropriately by staff and trouble shooting when required
In terms of the recruitment function, you will have an eye for detail vetting recruitment documentation, you will support the services by leading on recruitment including processing applications, sending out job packs to potential applicants and screening potential applicant CV’s. The role will require you to deal directly with candidates and respond to any recruitment related queries in a professional manner. Part of the role will involve coordinating and attending recruitment events, raising the profile of the organisation through various initiatives and promoting the positions we have available. You will also update and maintain the relevant recruitment records on a daily basis and support in the coordination of local interviews. It is essential that you deliver excellent customer service at all times.
In terms of the quality function, you will support the local management team by conducting themed audits at services to ensure we maintain our excellent quality standards.
A genuine interest in and awareness of the wider social care sector is desirable. Continuous professional development will be provided but you must be able to work independently and flexibly to meet the goals and changing needs of the organisation.